It is of course annoying if you have a complaint about the service you experienced. However, we kindly ask you to pass on your complaint via e-mail to the customer contact department. This can be done by e-mail, regular mail and / or by telephone. Our employees in the customer contact department will review the complaint and try to resolve the complaint to everyone’s satisfaction.
After receiving your complaint you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If it requires more time, we will inform you of this. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which Coolgods is affiliated. If for some reason the mediation attempt does not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC).