WARRANTY & RETURN
1. Standard warranty
Products sold by Coolgods are supported by a standard factory warranty, unless stated otherwise. Products under factory warranty can be returned within one year after purchase date (is invoice date) for replacement with a new (or comparable) product.
2. Manufacturer’s warranty
In some cases, additional warranty is offered by the manufacturer. Coolgods guarantees products that are older than the “visibility guarantee” of 30 days for a factory warranty period of one year according to Dutch legislation. If you have problems with the purchased product, please contact customer service via e-mail: klantenservice@Coolgods.nl.
At Coolgods you have a trial period of 30 days from the time the order is delivered. Within these 30 days you can view and review the article but not use it intensively. If you are not satisfied with the purchased item, you can return it. Sending the return is for your own account, we can send you a return label and deduct the costs of € 6.95 from the refund. Products that are returned must be provided with the enclosed return form. You can also register your return online or on request we will send the form by email. Fill in the return form, the return RMA number is your order number, put the form in the box and hand it in at the nearest DPD point or other carrier if you want to arrange it yourself. After return receipt, goods are checked for damage and / or other deviations. As soon as this process of 3 working days has gone through you will receive a confirmation email from us with the credit for your purchase.
Complete the return form below completely. This way we know that your shipment will be returned. Unregistered returns can be delayed.
What now? Read below and send your form!
When you have fully completed this form and also sent it immediately, you download the return form and you can send the product back to us.
- Pack the product, you can use the original box again.
- Send the return form in the box.
- Paste the return label over the original address label.
- Close your package well.
- Once the package has been received, it will be processed in our system. You will receive a confirmation email from us.
- If you have indicated that you want to exchange, your new order will be sent as soon as possible.
- If you want a refund, your purchase amount (possibly minus the return label costs) will be refunded within 3 days via the payment method with which you paid. If you still have questions, you can of course always contact us. We are happy to help!