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Support & FAQ

Do you have any questions?


How will my order be shipped?

Coolgods sends all packages via DHL with a tracking number (track and trace). Ordered before 14:00 is delivered the next day!

How do I know if I'm making a safe purchase?

Our website is secured by an https connection. The green lock in the address bar confirms this.

How do I know if my order has actually been delivered?

On the "about us" and also on the contact page you will find our company details, including the registration number at the Chamber of Commerce, our VAT number and our telephone number. We are also affiliated with the highest webshop inspection authority: Webshop Keurmerk and Nederland ICT Garantie.

How long is my reflection period?

Coolgods works strictly in accordance with the guidelines for 'Distance Selling', including a 30-day cooling-off period.

How can I pay?

We offer various secure payment options, such as: Ideal, PayPal, AfterPay, Credit card and Bank transfer. All payments are encrypted via SSL and verified by Shopify Payments

Availability products

Products that are in stock are shipped the same day if they are ordered before 2:00 PM. After you have placed an order, you can easily track its status by logging in to "My account". During the processing of your order, we go through the following steps:

Product in stock:
The products from your order are in stock and will be shipped immediately

Available by backorder:
The products from your order are not in stock in the Netherlands, the delivery time is 3 to 4 weeks. Upon departure from our warehouse in China, you will receive an email with an update of the shipment and the tracking number so that you can see when the product(s) will be delivered to you.

Waiting for checking service:
Items that you have sent back have been received at our warehouse. Our service department carries out a check, after which the return is processed and completed.

The order is on its way to you or has been picked up by you. You will receive a tracking number of the package via email.

Do you also ship to Belgium?

Shipping to Belgium is no problem, this is provided by DHL and costs €7.20 for each order!

Where can I log in to my account

You can log in to your account here

Looking for answers?

If the answers you are looking for are not in our FAQ, please send us an email by filling out the form below.